LiveAgent’s ticketing system is a vital part of help desk management software. It gathers customer messages and turns them into help desk tickets in a universal inbox supported by advanced features.
Are you looking to provide customer support and answer queries on the go? LiveAgent has native applications for Android and iOS, so you can reply while away from your computer.
Both apps allow you to handle any kind of request – emails, calls, dal vivo chats, and social mass-media requests. The apps are free for every LiveAgent user, so you can download them anytime.
If you can’t come up with all the needs of your contact center yourself, talk to your staff. They have insights into the daily operations of the contact center, so they’re the best source of information you can get when picking out the software they will ultimately end up working with.
If you’d like to get a custom pricing plan, you can reach out to Gorgias’s team. Before committing to a paid version, you can try Gorgias by signing up for a free trial. Alternative software options
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Front is used by more than 7500 companies across all industries thanks to its amazing collaboration tools and workflow optimization options. Key features:
If you’re looking for help desk software that is easy to set up, LiveAgent is the option for you. You don’t need to worry about involving your IT department, nor do you need to know how to code.
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Problemi software: Le schermate blu possono diventare visibile inaspettatamente e sfornito di alcuna germoglio visibile. A volte il computer inizia a caricare però dopo un alcuno Spazio non risponde durante il successione di avviamento.
LiveAgent measures data Sopra your help desk system and creates comprehensive reports that are easily accessible from your dashboard. Measure individual or overall agent prova, channel impresa, solved tickets, ongoing chats, agents ratings and more.
Get the best tools for your customer service teams and make your customers happy. LiveAgent is one of the best help desk solutions available on the market, thanks to its easy ticket management.